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Our Book with Confidence Customer Promise applies to trips booked by 31st October 2021 for travel between 1st September 2021 and 31st March 2023
Book with confidence for your next study trip
With StudyLink your peace of mind is guaranteed, thanks to our comprehensive package of financial protection. What you see is what you get with StudyLink’s market-leading ‘Book with Confidence’ promise, giving you all the reassurance you need when booking and paying for your trip.
Amendments to our Terms and Conditions for our ‘Book With Confidence’ promise
- Applicable to bookings where Initial Deposits are paid by 31 October 2021 with dates of travel between 1 September 2021 and 31 March 2023.
- Applies to all paying members of your group.
- In the event of a COVID interruption to your travel arrangements, we will look to rearrange your trip and move all monies paid to a mutually agreeable future date. If no suitable alternative date can be found, we will waive any cancellation charges that would ordinarily be payable, and provide a full cash refund.
- Full cash refund protection is applicable to all monies paid and refunds will be made in the event that your trip is interrupted by COVID, including:
- any Government-imposed lockdowns, regional or national, in either your place of origin or at the destination, that prevent your travel;
- DfE, Education NI, Education Scotland & Welsh Government guidance against school travel;
- inability to travel due to quarantine of the group, a paying group member or accompanying adult (where no replacement can be found), as a result of Government guidance;
- your destination is not on the Government's green list at the point of travel;
- FCDO advising against all but essential travel to your destination.
- Our payment schedule has been amended as follows:
- Initial Deposit - remains unchanged at twenty eight (28) days after provisional booking is made;
- Interim Deposit - moved from eight (8) weeks after Initial Deposit to ten (10) weeks before departure date;
- Final Balance - moved from ten (10) weeks before departure date to just two (2) weeks before departure date.
- Our ‘Book With Confidence’ promise protects you against potential COVID interruptions and is not a replacement for a comprehensive and valid insurance policy.
- Standard booking terms and conditions still apply, click here for more details. StudyLink is the trading name of NST Travel Group Limited.