Risk management services for complete peace of mind
We offer a thorough approach to risk management to help you protect your travellers, manage your duty of care and reputational risk.
In Safe Hands... it's one of our Company Values!
As part of PGL Beyond, student safety is so important to us that it’s one of our company values! Our In Safe Hands standard demonstrates our commitment of providing the very best care. Everything we do is based on five protective pillars:
Our Role in Risk Management
We recognise that international experiences and domestic field trips are extremely beneficial to students but are not without some risks. Our rigorous approach to risk management comes from working in group travel for over 50 years.
It is our responsibility to ensure that all elements of your trips booked with us are safety audited. We have a comprehensive Safety Management System (SMS) which is externally audited by Intertek Checkpoint, who are experts in the field of health and safety, and risk management.
- Conduct valuable risk assessments
- Try out your chosen accommodation & visit other accommodation options
- Familiarise yourself with your destination, including public transport if required
- Assess different study trip opportunities
- Check out local attractions & excursion options
- Check out suitable places to eat with your group
Before you travel
Destination advice before you travel & whilst you’re away
As your travel provider, the safety of your group is paramount and we follow the advice provided by the Foreign & Commonwealth Office (FCO). If there is anything you need to know about your destination pre-departure, we’ll advise you. Furthermore, if we need to update you whilst you’re away, we’ll contact you in person and via our travel app and trip tracking service.
Detailed emergency procedure
We have a detailed emergency procedure in place should the unforeseen happen. Details are available on request.
Group leader preview visits
To be sure you’re getting exactly the right tour before you travel, you’ll qualify for a two-night complimentary stay for two people on a B&B basis in your chosen destination. You’ll be able to:
During travel
24/7 emergency support
Group leaders will have a 24/7 emergency support number for use whilst in destination. This is managed in-house by our expert team who have full access to the tour details.
Travel disruptions & strikes
For situations such as travel disruptions and strikes we will make alternative arrangements on behalf of the group e.g. for alternative travel, additional accommodation/services, make payments on behalf of the group, or arrange assistance from our local city agents or in-destination partners.
Group Travel Insurance
StudyLink’s group travel insurance policy is tailor-made to meet the needs of educational groups.
