We've won the bronze award for 'Best Customer Service' at the British Youth Travel Awards 2018.
This award recognizes organisations that demonstrate excellence in customer service; exceeding customer expectations, encouraging repeat business and most importantly employing and retaining high quality staff.
StudyLink Business Manager, James Lester commented:
“As a company that puts the customer at the heart of our business, we’re delighted to have won the bronze award, in this prestigious category. This is testament to the hard work and dedication of our entire team in delivering an exceptional level of service, and for continuously striving to improve the customer journey.”
Customer First Ethos
Our Customer First ethos is at the forefront of our business’ values and priorities.
Our field based Account Managers work face to face with establishments, developing an in-depth understanding of their group travel requirements.
Each customer is then assigned a dedicated Account Executive to manage their tour organisation from start to finish, ensuring a seamless customer journey. Our team has a combined 156 years’ experience in travel and unrivalled knowledge within this sector.